Accessibility Statement for Thirtover Place

This accessibility statement applies to

This website is run by Thirtover Place. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts;
  • zoom in up to 300% without the text spilling off the screen;
  • navigate most of the website using just a keyboard;
  • navigate most of the website using speech recognition software; and
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software;
  • the booking system uses a third party which is known to have compliance issues; and
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email via our contact page;
  • call 01635 866646; or
  • write to: Berkshire Guide Association, Thirtover Place, Residential and Activity Centre, Ashmore Green Road, Cold Ash, RG18 9JD.

We’ll consider your request and get back to you in 21 days.

If you cannot view the map on our contact us page, please try these direct links to OpenStreetMap or Google Maps. Alternatively call or email for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us (see “Feedback and contact information” above for contact details).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us via our contact page.

Technical information about this website’s accessibility

Thirtover Place is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that’s not within the scope of the accessibility regulations

We are using third party content as described below.

Third party content

Our site includes third party content and functionality embedded using iframes. We supply content for display but the formatting and accessibility is the responsibility of a third party. This may direct you to a related service, link to another site or supporting documentation. We are not responsible for the accessibility of third party content or to other sites we link to.

We also use third party services to promote what we do, such as social media.often create content which is hosted on third party platforms. Whilst we are responsible for the content we supply to these third parties, we are not responsible for the accessibility of the service itself.

What we’re doing to improve accessibility

We continue to work with our third party service providers to improve accessibility of the services used.

Preparation of this accessibility statement

This statement was prepared on 15th May 2023. It was last reviewed on 15th May 2023.

This website was last tested on 15th May 2023. Automated testing was carried out using Pa11y (v6.2.3), Axe (v4.4.2) and Lighthouse (v6.0.0). Manual testing performed using VoiceOver.

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